Terms and Conditions of Use

Online store terms and conditions

We welcome you to our company website and online store.

The owner and operator of this website is the company “GEORGIOS PAPAPANAGIOTOU S.A. INDUSTRIAL AND TRADE REPRESENTATIVE COMPANY”, with registered name FLOS S.A. And T.I.N.: 094289466, which is the official licensor of the website www.floscare.gr. Our company is registered at: INDUSTRIAL AREA of Serres. P.C. 62500, with phone number: 23210 – 78901

For any questions, queries, or clarifications regarding these terms and conditions of this contract, or for comments or complaints about our website, please contact us at INDUSTRIAL AREA of Serres. P.C. 62500 or by phone on 23210 – 78901, or by email to our email address info@flos.gr

Before using this website and the services we provide through it, users / visitors are kindly requested to read carefully and comply with the following terms and conditions (hereinafter “Terms”) governing the use of our online store and web pages that contains, which binds all its visitors and users. The user/visitor of the website automatically accepts these Terms, if he/she chooses to register as a member. The use of our online store and the services we offer require the full acceptance of these Terms by users/visitors. In case a user/visitor disagrees with these Terms, please do not use this website.

Floscare.gr has the right at any time and without prior notice to revise, modify or remove these Terms unilaterally, at its sole discretion, while updating this text at the same time for any changes or additions. It also reserves the right to establish more specific terms of use, which are considered as a set of these General Terms of Use, but in the event of a conflict, the specific terms of use shall prevail. Any invalidity of any of these Terms does not invalidate the remaining set of them. Non-exercise of its rights by floscare.gr under these Terms does constitute neither a waiver of those rights, nor does its tacit repeal of the Term. Floscare.gr website is not responsible for any breach of these Terms due to force majeure, such as indicative earthquakes, fires, floods, extreme weather, strikes, etc.

Each user / visitor uses this website at his/her sole responsibility, and its content may in no way be construed as giving advice or prompting directly or indirectly to users / visitors to take any action.

Limitation of Liability

FLOS S.A. shall not be liable for any adverse effects or damage caused by the use of ordered products due to incorrect user selection of products, inadvertent or incorrect use of the products, or to the fault of the manufacturer/packer, incomplete information or instructions accompanying the products, construction quality, material safety and real defects. Our liability in the case of a defective product is limited to the obligation to replace it, if the conditions for returning the product are met.

FLOS S.A. is not responsible for any deficiencies in the availability of products due to force majeure, weather, fire, supplier strikes, unlawful conduct by third parties, and in general reasons that cannot be attributed to its fault.

FLOS S.A. shall not be liable for any temporary or permanent failure to provide its services and for delays in the acceptance and execution of orders and delivery of ordered products for reasons that cannot be attributed to its fault, such as force majeure, extreme weather conditions, situations of emergency, strikes, fire, malfunctions of cooperating couriers, accidental deterioration or destruction of products before delivery to the user and after being shipped, unlawful interference by the counterparty or a third party, malfunction of the Internet Payment Processor (Bank) or the Internet Service Provider (ISP) or the Access Provider or the terminal equipment of the user, misrepresentation by the user and generally for any event that impedes the proper performance of its contractual obligations. The Company’s liability is limited to its contractual obligations with the consumer and will make every effort to comply with them within a reasonable time.

This online store provides the content (e.g. information, names, photos, illustrations etc.) of the products and services available through this website “exactly as they are,” without any warranty expressed or implied in any way whatsoever. In addition, FLOS S.A. does not warrant that the content of this website and the quality of the services provided will meet the needs, requirements and expectations of its users/visitors. Any direct, consequential, incidental or indirect damages arising out of access to, or use of, this website does not constitute a liability to FLOS S.A., its executives, employees or affiliates.

FLOS S.A. is responsible neither for any legal (civil and / or criminal) claims, nor for any damages (positive, special, or consequential which are indicative and not restrictive, divisive and/or cumulative in loss of earnings, data, lost profits, monetary Satisfaction, etc.), which results to users/visitors of this website, or to third parties, for reasons related to the operation or not and/or use of the site and/or failure to provide services and/or information available through this and/or any unauthorized third party interventions to products and/or services or information available through it. In addition, FLOS S.A. bears no responsibility for damage, or infection from electronic viruses and/or other malware, on the computer or other electronic means used by a user/visitor to access this website, nor is liable for damage related to failure to perform, error, omission, interruption, defect, delay in operation or transmission or system line crash, etc.

This website, for facilitating and serving its users/visitors, may, inter alia, provide links through hyperlinks or advertising banners to third-party websites and web pages and FLOS S.A. can neither guarantee nor be liable for their content, privacy policy, safety policy, plenitude and quality of services provided, or their terms of use. Connection to these web pages and websites is carried out in the sole responsibility of each user/visitor. The above third parties, providers of such web pages and web sites, also have full (civil and criminal) liability, to the extent prescribed by law, for the security, legality and validity of the content of their web pages and websites, excluding any liability of FLOS S.A., such as indicative of copyright or any third party rights. Consequently, users/visitors are required to contact the above third-party providers directly for anything that may result from visiting or using their web pages and websites. Although the users / visitors of this web page agree that FLOS S.A. is neither obliged to nor can control the safety and content of both the web pages and websites and the third party services to which it provides access, it is nevertheless entitled to remove, modify or discontinue any third-party service or link to third-party websites and web pages, if it is found to be threatened or violated by law or these Terms.

Behavior and obligations of users/visitors

Users/visitors must comply with all relevant Greek, European and International laws and regulations, including but not limited to laws relating to copyright, privacy, competition, etc. Users/visitors should also make use of this website and the services offered through it in a manner consistent with good manners and these Terms.

Users/visitors agree that they will not use this site to send e-mail or otherwise, or to publish, content that is illegal, harmful, threatening, offensive, annoying, defamatory, vulgar, obscene, blasphemous, which violates the privacy of third parties, expresses empathy or expresses racial, ethnic or other discrimination, which may cause harm to minors in any way that is not entitled to be transmitted in accordance with the law or personal or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), or that infringes copyright or industrial property rights, or other proprietary rights of third parties, containing software viruses or other codes, files or programs designed to interrupt, cause damage, or to destroy operating equipment, software or hardware of winning computers.

Any user / visitor to this site is still obliged not to act or omit that may harm or disrupt its operation and third-party access to it, or which may endanger the provision of the services offered by floscare.gr website through this. Use of the website in an unlawful way or in a manner that is inconsistent with these Terms constitutes an obligation to indemnify FLOS S.A. for any positive or consequential damage suffered by such conduct. It also obliges each user/visitor not providing false information about his or her face, impersonating any other person, sending spam or group mail, nor multiple copies of messages, nor to collect information about other users/visitors website without their consent, including financial data and email addresses.

To the extent that this website may be used on the broader Internet, it should be subject to the terms and conditions set forth in the Netiquette Code of Conduct, and the use of practices contrary to this Code is expressly prohibited.

Failure by any user / visitor of this website to comply with applicable law and / or these Terms entitles FLOS S.A. taking proper measures and any action necessary to remedy such conduct. Thus, in such cases, FLOS S.A. is for example entitled to block access to the services provided through this website or to delete, process or move messages, while respecting the principle of proportionality.

Any costs or indemnities that FLOS S.A. may be required to pay due to a user/visitor breach of its obligations under these Terms shall be borne by that user/visitor who is obligated to pay FLOS S.A. immediately and without the latter is required to bring an action before the courts.

Intellectual Property Rights

This website and its contents, including images, graphics, photographs, drawings, texts, information materials, services and products, registered names, brands, trademarks, any form of data, software, unless otherwise stated for specific rights of third parties, are the intellectual and industrial property of FLOS S.A. and are protected in accordance with the relevant provisions of Greek and European law and international conventions. In addition, anything that is transferred, transmitted or shipped through this site is the property of FLOS S.A., provided that this is possible and legal.

Intellectual property is acquired without further formulation and without the need for a contract or prohibition clause against its infringement. Any copying, modification of analogue / digital recording and mechanical reproduction, distribution, transportation, downloading, processing, resale, rental, storage, printing, derivative work or misleading the public about the actual provider of the site and its content is expressly prohibited.

Names, images, logos, trademarks and trademarks that represent FLOS S.A. and appear on this website are the property of FLOS S.A. or third parties and are protected by Greek, European and international copyright and industrial property laws. Their use is expressly prohibited without the prior written permission of FLOS S.A. or their rightful owner. Products, Brands, registered names and trademarks of third parties appearing on this site constitute their intellectual and industrial property, and are solely responsible for them.

In any case, display and exposure of the above on this website should in no way be construed as a transfer or grant of express or implied license or right to use them.

Information that any user/visitor of this site submits to floscare.gr through this site is considered non-confidential and is not an asset of such user/visitor. Additionally, floscare.gr website may collect limited and necessary information about FLOS S.A. general trading activities.

Personal data

Management of FLOS S.A. and the protection of the personal data of users/visitors of this website are governed by the relevant Greek and European laws and these Terms.

When visiting and using this website and in view of the services provided through it, it is possible that users/visitors of this site may be asked to provide information regarding their use (e.g. name, date of birth, contact details, etc.). The personal data disclosed by them anywhere on the web pages and services of this site is for the sole purpose of safeguarding the operation of the respective service and is kept in a special file and in no way and for no reason is transmitted to any third party (legal or natural person) except where provided for by law and the competent authorities. The personal data of users/visitors requested by FLOS S.A. is limited to the information absolutely necessary for the operation of its online store and the services provided through it, in order to optimally serve users, and always in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27th 2016 and these implementing laws, as they always apply.

FLOS S.A., in particular, collects, stores and processes the personal data that users/visitors of this website have provided to it with their express consent and for the following clearly described purposes for the following purposes:

  • for providing services selected by users/visitors through this site (such as buying products, information on new products, participating in competitions, etc.).
  • for better serving users/visitors.
  • for collecting feedback from users/visitors about the products and services offered on the floscare.gr site and improve them based on the feedback collected.
  • for informing users/visitors of new FLOS S.A. products through newsletter, subject to their consent.
  • for informing users/visitors of offers on floscare.gr, as well as any contests, subject to their consent.
  • for advertising and promotion of FLOS S.A. products remotely, with the consent of users / visitors.
  • for market research and communication with users/visitors, with their consent.
  • for improving the recognition of FLOS S.A. and floscare.gr website

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation in certain areas, the applicable Greek law on the protection of personal data, as well as the protection of personal data and privacy in the field of electronic communications (l. 3471/2006, as applicable) and the decisions of the Hellenic Data Protection Authority (HDPA)

The person liable for the processing of the personal data collected in the above manner and the file created for the above purposes will be FLOS S.A. where the above file is located.

The recipient of personal data provided by users/visitors of this site is FLOS S.A. only, who may transmit it to affiliated companies for the purpose of functional and computerized service of its business relationships with such users/visitors, as well as for statistical and historical reasons.

Users / visitors who have disclosed their personal data to floscare.gr have the right to access and correct or delete (“right to be forgotten”) their information or to limit their processing, the right to object to further processing, and the right to portability of information relating them. They also have the right to withdraw their consent at any time, but this subsequent withdrawal does not affect the consent-based treatment prior to withdrawal, and at any time retains the right to contact the competent supervisory authority (Personal Data Protection Authority –www.dpa.gr).  The above users/visitors can contact FLOS S.A. at INDUSTRIAL AREA of Serres. P.C. 62500 or by phone on 23210 – 78901, or by email to our email address info@flos.gr

FLOS S.A. fulfills all its statutory obligations. The data subject shall also have the right to request the termination of the dispatch of FLOS S.A. information and promotional material at any time.

If the user/visitor voluntarily discloses his or her personal or sensitive data through this website directly to third parties, it is for him/her to investigate the terms of such data protection by those third parties. The user/visitor agrees that FLOS S.A. has no responsibility whatsoever for such disclosures and the subsequent use of such data by other persons. Likewise, FLOS S.A. is not responsible for any disclosure by users/visitors of this website of personal and/or sensitive data to third parties through this without the prior consent of the data carrier concerned.

Every user/visitor guarantees the accuracy and authenticity of the personal data that is submitted to him by floscare.gr and the right to submit such data.

FLOS S.A. DOES NOT collect sensitive personal data and does NOT process personal data neither for profiling nor for automated decision making

FLOS S.A. opposes the collection of personal data of underage persons and its policy is not to collect or process the data of such persons.

or email us at info@flos.gr

Security – Secure transactions

FLOS S.A. recognizes the importance of the privacy of users/visitors to this website and makes every reasonable effort, using the most modern and advanced methods, to ensure their security. We use SSL-2048bits encryption protocol.

Users/visitors, however, should be aware that sending confidential information by email is not the safest way to communicate, as it always entails the risk of third parties reading this information.


Like most websites, this one uses cookies so that FLOS S.A. accesses certain information every time a user/visitor browses its online store. Without cookies it would be impossible for FLOS S.A. to provide users/visitors of this website with important services such as order status, product storage in cart etc.

Cookies are alphanumeric files that are transferred to the computer’s hard disk by the users / visitors of a website and are used to maintain the statistics necessary for the provision of services such as those mentioned above, as well as to determine the popular websites or for marketing purposes and the access of the user / visitor to the website – website he / she desires.

Cookies do not pose risks to the user’s / visitor’s computer on the site.  If someone does not want to collect information through cookies, they can set up their browser to delete their existing cookies on their hard disk and choose either to automatically reject all new cookies or to ask each one when a cookie is going to be installed on the computer’s hard drive if it wants to reject it or accept it. However, users / visitors should be aware that choosing to disable cookies will make it more difficult or impossible to use the parts and services of the site.

Advertising and informational messages

The user / visitor of this website may, if he wishes, request to be informed of new products available through FLOS S.A. and / or in physical stores, as well as for any other promotions, by sending promotional information messages by phone, e-mail, or mail. The user / visitor who so wishes may request that such messages be stopped. FLOS S.A. also allows users / visitors of this newsletter to access their e-mail address if they expressly want this service.

Law and Jurisdiction

By using floscare.gr you agree that whichever may arise from such use, Greek law applies and the Courts of Serres are responsible for this.

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